★★★★★
4.9 Google 1.5k+ Reviews · 4.7 Yelp 1.1k+ Reviews
About Lawson Family Plumbing. Gilbert, AZ. Est. 2011.
Lawson Family Plumbing is a family-owned, family-operated plumbing company serving the Phoenix Valley. Founded in 2011, the company has always run on a simple principle: fully satisfy every customer, from the moment we answer the phone to the moment we leave the job site clean. That hasn't changed. We handle everything from a dripping faucet to a full sewer line replacement, for both residential and commercial customers.
Who We Are
Lawson Family Plumbing, Inc. was founded by Jeff Lawson in 2011 and has remained family-owned and operated ever since. Today the company is led by Michael S., a long-time member of the Lawson team who now runs day-to-day operations. That family foundation isn't just a description of our legal structure. It shapes how we approach every single job. When you call Lawson, you're not routed to a call center or assigned a random tech from a dispatch pool. You're calling people who built this business themselves and who stand personally behind the work.
We serve both residential and commercial customers throughout the Phoenix Valley, handling everything from routine repairs and maintenance to urgent same-day calls and full installations. Our goal on every call is complete customer satisfaction, and that starts before we even walk in the door: being on time, communicating clearly, and treating your home with the same respect we'd expect for our own.
We succeed by being prompt, courteous, and responsive to our customers' needs. We strive to present an image of quality and professionalism in every aspect of our business: our service vehicles, our technicians' appearance, our office, and ultimately in the quality of the work we leave behind. That commitment, sustained across 15 years and thousands of jobs, is why Lawson carries the most Google reviews of any plumber in Arizona.
Our Commitment
We don't ask you to take our word for it. These are the specific commitments we make on every job, and what we hold ourselves accountable to regardless of job size.
We inform the client about all aspects of the job before work begins: what's wrong, what we're doing about it, and exactly what it costs. No surprises on the invoice. No work performed without your approval first.
We offer competitive pricing and provide written estimates before any work starts. Pricing should be clear, not something you find out about after the job is done.
Every technician is responsible for leaving your home in the same condition they found it, or better. That means cleaning up materials, protecting your floors and landscaping, and not leaving a mess for you to deal with after we go.
We fully stand behind our work. Every job comes with a written guarantee so you have documentation of what was done and confidence that we'll make it right if anything doesn't hold up as expected.
We show up when we say we will. If something changes, we call ahead. We know your time matters, and a plumber who doesn't show up on time isn't actually helping you, regardless of the quality of their work.
We don't recommend services you don't need or upsell unnecessary work. If a simple repair is the right answer, that's what we tell you. Our business grows through referrals and repeat customers, and that only happens by being straight with people.
Why Customers Choose Lawson
These aren't marketing lines. They're the specific things our customers tell us made the difference when choosing Lawson over another plumber.
Every service call starts with a free, no-obligation estimate from a licensed technician. We assess the problem, explain what's needed, and quote the cost before any work begins. You decide whether to proceed with full information in hand, and there's no charge if you choose not to move forward.
Plumbing problems don't follow a business hours schedule. A burst pipe at 11pm or a backed-up sewer line on a Sunday morning is still an emergency, and it still needs a licensed plumber who can actually fix it. Lawson provides 24-hour emergency service across the Phoenix Valley, with the same technicians and the same standards regardless of when you call.
We offer special discounts for military personnel and senior citizens. This is a straightforward acknowledgment of the people who have contributed to and served our community. Ask about the discount when you call and we'll apply it to your estimate. Both groups qualify equally.
We have a 4.9 rating on Google and a 4.7 rating on Yelp, across over two thousand six hundred combined reviews. We don't solicit or incentivize reviews. These reflect what real customers consistently say about actual jobs: on time, honest pricing, clean work, technicians they'd welcome back. That record is the most honest advertisement we have.
Our Team
Every Lawson technician is a licensed plumber. Not a handyman, not a helper learning on your job. When we send someone to your home, they are fully qualified to diagnose and fix the problem correctly the first time.
All of our technicians are Crimshield certified, meaning they have passed a background check before ever entering a customer's home. This isn't optional for us. It's a baseline standard that every member of our team meets.
Our customers have recognized technicians like Ian, Gabriel, and Joe by name in their reviews, not just for the quality of their work but for how they treat people's homes and families while they're there. That's the standard we hire for.
By the Numbers
Numbers don't tell the whole story, but they're a useful indicator of consistency. These reflect the work we've put in across the Phoenix Valley. You don't accumulate a record like this without earning it, one job at a time, for 15 years running.
What Our Customers Say
These are real reviews from real customers. We haven't edited them. Their words say more than ours ever could.
"Joe was very professional and hard working. He made sure to not leave a mess behind like so many other trades. He replaced our water main line and did an excellent job in not ruining our desert landscape. We are very pleased with the work and would absolutely recommend to others. Thank you Lawson Family Plumbing."
"There are no words that could describe how amazing our experiences have been when dealing with the technicians. Ian came to our house to do an install job of both of our toilets and in 4 hours time both were installed to perfection. He took a liking to our German Shepherd Max and was incredibly sweet to him. We cannot thank him enough. Lawson, you guys have a true worker on your team. Him and Gabriel who I never got to write a review about."
"I requested an estimate assuming I needed the drain snaked. The tech quickly assessed I was just not flushing my modern water-saving toilet correctly. He explained how everything worked and left without a charge. A company that is honest with such ethical business standards is rare. My other bathroom's wax seal just broke and they were the first and only place I thought of."
Find Us
Our office is in Gilbert, AZ. We serve Phoenix, Mesa, Chandler, Scottsdale, Tempe, Queen Creek, and surrounding communities throughout the Valley.
Get in Touch
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(602) 413-5790Mon–Fri 8am–5pm · 24/7 Emergency Line
Common Questions
Straightforward answers about who we are and how we work.
