Privacy Policy

Overview

Lawson Family Plumbing, Inc. ("Lawson," "we," "us," or "our") operates this website to provide information about our plumbing services and to allow you to request estimates and contact our team. We take your privacy seriously. This policy explains what information we collect, how we use it, and your rights regarding that information.

By using this website or submitting a form, you agree to the practices described in this policy.

Information We Collect

We collect information you voluntarily provide when you:

• Submit a contact or estimate request form
• Call or text us directly
• Email us

The information you provide may include your name, phone number, email address, service address, and a description of your plumbing issue. We do not collect payment information through this website.

We also collect limited information automatically when you visit this site:

• Google Analytics and Google Ads: We use one Google tag to run Google Analytics and Google Ads measurement. It helps us understand how visitors find and use this site, such as which pages are viewed, the type of device and browser used, general location (city level), and whether a contact form is submitted or a phone number is tapped. These tools use cookies. They do not give us your name, email, or phone number. Google Ads uses this information to measure the results of our advertising and, where ad personalization is turned on in our Google account, to show our ads to people who have visited this site.
• Call and form tracking: We use CallRail to display a tracking phone number on this site so we can tell which marketing source led to your call. If you call that number, CallRail logs details of the call, such as the number you called from and when, and a recording of the call. Calls to our tracked numbers may be recorded for quality and training purposes. CallRail also captures the information you enter in the forms on this site (such as your name, phone number, email, and message), along with the pages you visited and how you arrived, so we can match each request to the source that sent it. CallRail uses cookies for this that last up to 180 days.
• Website hosting and form submissions: This site is hosted by Netlify. When you submit a form, Netlify receives and stores your submission and makes it available to our team so we can respond. Like most web hosts, Netlify also keeps standard technical logs, such as IP address and browser type, and may collect anonymous page performance measurements.
• Embedded map and fonts: Our pages include an embedded Google Map of our service area and load fonts from Google Fonts. When these load, your browser connects to Google, which receives your IP address and may set its own cookies under Google's privacy policy.

You can opt out of Google Analytics by installing Google's opt-out browser add-on at tools.google.com/dlpage/gaoptout, or by blocking or deleting cookies in your browser settings. You can manage how Google uses your data for ads at myadcenter.google.com.

How We Use Your Information

We use the information you provide solely to:

• Respond to your service request or inquiry
• Schedule and confirm appointments
• Follow up on estimates we have provided
• Contact you regarding the specific job you hired us for

We do not use your information for unrelated marketing, and we do not send promotional email campaigns.

We Do Not Sell Your Information

We do not sell, rent, trade, or share your personal information with third parties for their marketing purposes. Period.

We may share your information only in the following limited circumstances:

• Service fulfillment: If a job requires a specialist or subcontractor, we may share your name, address, and job details with that party solely to complete your service.
• Service providers: The companies that run this website and its tools (Netlify, Google, and CallRail) process information on our behalf as described above.
• Legal requirements: If required by law, court order, or government authority.

Data Retention

We retain customer records for as long as reasonably necessary to service your account, comply with legal obligations, and resolve disputes. If you would like your information removed from our records, contact us using the information below and we will accommodate your request where legally permitted.

Children's Privacy

This website is not directed at children under 13. We do not knowingly collect personal information from anyone under 13. If you believe a child has submitted information through this site, please contact us and we will delete it promptly.

External Links

Our site may contain links to third-party platforms such as Google Maps or review sites. We are not responsible for the privacy practices of those sites. We encourage you to review their policies separately.

Financing is offered through Synchrony Bank. If you apply for financing, your application is handled by Synchrony under its own privacy policy, not this one.

Changes to This Policy

We may update this privacy policy from time to time. When we do, the "Last updated" date at the top of this page will change. Continued use of this site after any update constitutes acceptance of the revised policy.

Questions or Requests

If you have questions about this privacy policy or want to request deletion of your information, contact us directly: